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Transactional

Transactional Competence covers the ability to handle official online matters: managing government services, digital payments, healthcare arrangements, and document uploads.

Transactional Skills

Skills measures participants’ self-assessed ability to perform a wide range of digital tasks. These items capture how confident people feel doing things like searching for information.

Think about the extent to which each sentence applies to you, if you would have to do this activity now and without help. Please be honest. It is very normal that you never do some things. We'd like to know this. If you don't understand what the question means, please choose 'I don't understand the question.' Do you recognize yourself in the following statements?

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Transactional Knowledge

Knowledge measures what participants know about the digital world. These items test factual understanding by having respondents indicate whether statements are true or false.

The following statements are about the internet. Please indicate if the sentence is true or untrue, according to you. If you don't know, please choose 'I don't know'. You don't have to guess. If you don't understand the question, please choose 'I don't understand the question.' Nearly everyone will not know or understand questions. This is normal and something that we want to know.

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Transactional Performance

Performance measures participants’ practical digital skills across a range of real-life tasks. Instead of self-reports, these items test what people can actually do: for example, searching for reliable information.

Below you see 4 icons that can appear on a website. Which of the icons should you click on to know whether you can shop safely on an online webshop (for example with safe storage of personal data and a safe payment environment)?

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